Hello. This is a message about our reservation (name: SUGA / booking reference: please see below).
We will check in on the night of August 8. Our flight arrives at Beijing Capital Airport (PEK) at 21:15, so after immigration and baggage claim we expect to reach the hotel between 23:45 and 00:15 (after midnight).
Could you please:
1) Keep our reservation and hold the room for a late check-in after midnight?
2) Let us know if the front desk is staffed 24 hours, and if not, how we should check in?
Thank you very much.
Hello. This is about our reservation for 3 nights from August 11 (check-in Aug 11, check-out Aug 14), 2 guests.
Our flight from Beijing (CA1953) lands at Zhangjiajie Hehua Airport (DYG) at 21:45 on August 11. We will have two checked suitcases, so after baggage claim and the drive to Wulingyuan we expect to arrive at the hotel between 23:30 and 00:00.
Could you please confirm:
1) That someone will be at the front desk when we arrive, or how we can check in that late?
2) Whether you can arrange a car from Zhangjiajie Hehua Airport (DYG) to the hotel for that night, and the price?
We would be very grateful. Thank you.
Hello. We will check out on the morning of August 11, but our flight is in the evening.
Could we leave two large suitcases with the front desk after check-out, and pick them up at around 15:15 the same day? We will then go straight to Beijing Capital Airport.
Please let us know if this is possible and whether there is any charge. Thank you.
Hello. We have a reservation for the night of August 16 (2 guests, check-out August 17).
We will arrive in Hangzhou around noon, before check-in time. Could we drop off our luggage at the hotel at around 12:00 and check in later in the afternoon (around 17:30)?
Also, could you tell us the best way to get from Hangzhou East Railway Station to the hotel? Thank you.
Hello. Following our stay on the night of August 16, we will check out on the morning of August 17.
Could we leave our luggage with the front desk after check-out and collect it at around 10:45 the same morning? We have a lunch reservation and a train to catch, and cannot be delayed.
Could you also help us book a car for 11:00 on August 17 to Jin Sha Ting, Four Seasons Hotel Hangzhou at West Lake (5 Lingyin Road)? Thank you very much.